Use Call Forwarding

The following steps explain how to use the Call Forwarding feature on your mobile device, from Access Communication.

Important Notes:

• Conditional forwarding will not work when voicemail is activated.

• Always use the full 10 digit number

• Forwarded calls are not re-routed back to voicemail if unanswered

• When forwarding to a local number, do not dial 1 before the area code

• When forwarding to a long distance number, dial 1 plus area code

• Long distance charges apply to the subscriber, not the caller

• Business systems may have additional configuration options through an admin portal

Change Settings

• To change the existing or the active number of Call Forwarding:

  • Cancel the existing Call Forwarding.

  • Reactivate Call Forwarding with a new phone number.

Call Forwarding Overview

Access offers three types of call forwarding:

• Unconditional Call Forwarding

• Call Forward Busy

• Call Forward Delayed, No Answer

Call Forward Unconditional

Activate: *72

1. Lift the receiver

2. Dial: *72

3. Wait for three short tones

4. Dial the 10 digit forwarding number

5. If the call is answered, keep the line open for at least five seconds, then hang up

6. If the number is busy or not answered, hang up, lift the receiver again, dial *72, re-enter the number

7. Listen for two short tones and hang up

Deactivate: *73

1. Lift the receiver

2. Dial: *73

3. Wait for three short tones

4. Hang up

Call Forward Busy

This forwards calls only when your line is busy.

Activate: *90

1. Lift the receiver

2. Dial: *90

3. Wait for three short tones

4. Dial the 10 digit forwarding number

5. If answered, keep the line open for at least five seconds, then hang up

6. If busy or not answered, repeat the steps until you hear two short tones

Example: 13065551234

Deactivate: *91

1. Lift the receiver

2. Dial: *91

3. Wait for three short tones

4. Hang up

Call Forward Delayed

Activate: *92
Deactivate: *93

This forwards calls after approximately four rings.

Activate: *92

1. Lift the receiver

2. Dial: *92

3. Wait for three short tones

4. Dial the 10 digit forwarding number

5. If answered, keep the line open for at least five seconds, then hang up

6. If busy or not answered, repeat the steps until you hear two short tones

Example: 13065551234

Deactivate: *93

1. Lift the receiver

2. Dial: *93

3. Wait for three short tones

4. Hang up

If you're still having issues, don't hesitate to contact us under info@simplefly.ai or our phone number, 1-888-355-7392.

Support Links

If you need additional help setting up or managing call forwarding, Rogers provides step-by-step guides here:

• Access Communication Call Forwarding Support