Privacy Policy

1. Information We Collect

1.1 Account Information

When you create an account, we collect information such as your name, email address, and other details you provide during registration. Authentication is handled securely through Clerk, a reputable third-party authentication provider.

1.2 AI Agent Data

To provide our voice AI agent services, we may access and process: call recordings and transcripts generated through your AI agents, analytics data related to agent performance and usage, cost and billing information associated with your AI agent usage, and knowledge base content you upload for your AI agents.

1.3 Google Account Data

If you choose to connect your Google Account, we access your Google Calendar data solely to enable scheduling automations. We use Google OAuth for secure authentication and only request the minimum permissions necessary to provide this functionality.

1.4 Automatically Collected Information

We automatically collect certain information when you use our Services, including: session data and cookies necessary for authentication and functionality, usage logs to understand how you interact with our platform, and error tracking data through Sentry to identify and fix technical issues.

2. How We Use Your Information

We use the information we collect to: provide, maintain, and improve our Services; create and manage your account; process and complete transactions; enable AI agent creation, management, and optimization; provide calendar integration and scheduling automations; send you technical notices, updates, and support messages; monitor and analyze usage patterns and trends; detect, prevent, and address technical issues; and comply with legal obligations.

3. Third-Party Service Providers

We work with trusted third-party service providers to deliver our Services:

• Retell: Powers our voice AI agent functionality. Call recordings, transcripts, and knowledge base content are processed and stored on Retell's infrastructure.

• Clerk: Provides secure user authentication services.

• Google: Enables calendar integration through secure OAuth authentication.

• Sentry: Provides error logging and analytics to help us improve our Services.

• Vercel: Hosts our dashboard and web application.

• Hostinger: Hosts our automation workflows.

These service providers are contractually obligated to protect your information and may only use it to provide services to us.

4. Data Storage and Security

We do not store sensitive personal data on our own servers. Call recordings, transcripts, and knowledge base content are stored on Retell's secure infrastructure. We implement appropriate technical and organizational measures to protect the information we do process, including secure authentication through Clerk and encrypted connections.

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide you Services. Call recordings and transcripts stored with Retell are retained until you request deletion. Upon account deletion or request, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain information for legal or legitimate business purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of inaccurate personal information.

• Deletion: Request deletion of your personal information.

• Data Portability: Request a portable copy of your data.

• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.

To exercise these rights, please contact us at info@simplefly.ai.

7. Canadian Privacy Rights (PIPEDA)

If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA). This includes the right to access your personal information, request corrections, and withdraw consent for certain data processing activities. We will respond to access requests within 30 days.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Our Services are primarily operated from Canada. If you access our Services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate. By using our Services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@simplefly.ai

• Location: Saskatoon, Saskatchewan, Canada