Phone Forwarding
Eastlink Telephony: How to forward my calls to my Simplefly.ai Agent?
Learn how to set up and manage Call Forwarding on your Eastlink mobile device. This step-by-step guide covers all forwarding types (unconditional, busy, no reply, and unreachable) along with the codes you need to activate, deactivate, and cancel each setting.
Use Call Forwarding
The following steps explain how to use the Call Forwarding feature on your mobile device, from Eastlink.
Important Notes:
Conditional forwarding will not work when voicemail is activated.
Always use the full 10 digit number
You can also manage forwarding inside the MyRogers app or online portal
Change Settings
To change the existing or the active number of Call Forwarding:
Cancel the existing Call Forwarding.
Reactivate Call Forwarding with a new phone number.
Call Forwarding Types
Call Forward lets you route incoming calls to another number. While Call Forward is on, you can still make outgoing calls.
To turn on Call Forward
Pick up the receiver and press *72.
Listen for a dial tone.
Enter the number that you want to forward your calls to.
A call will now be made to that number. Call Forward will be activated only if the call is answered. If the line is busy, hang up and repeat the process until the call is answered.
To turn off Call Forward:
Pick up the receiver and press *73.
Listen for a confirmation tone and then hang up. All incoming calls will now ring normally on your phone.
If you're still having issues, don't hesitate to contact us under info@simplefly.ai or our phone number, 1-888-355-7392.
Support Links
If you need additional help setting up or managing call forwarding, Rogers provides step-by-step guides here:
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