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Phone Forwarding

Freedom Mobile: How to forward my calls to my Simplefly.ai Agent?

Learn how to set up and manage Call Forwarding on your Freedom Mobile device. This step-by-step guide covers all forwarding types (unconditional, busy, no reply, and unreachable) along with the codes you need to activate, deactivate, and cancel each setting.

Use Call Forwarding

The following steps explain how to use the Call Forwarding feature on your mobile device, from Freedom Mobile.

Important Notes:

  • Conditional forwarding will not work when voicemail is activated.

  • Always use the full 10-digit phone number including area code

  • Long distance charges may apply if forwarding to a number outside your local calling area

  • Your wireless plan must include call forwarding features for all conditional options

  • Voicemail may override conditional call forwarding unless disabled


Change Settings

  • To change the existing or the active number of Call Forwarding:

    • Cancel the existing Call Forwarding.

    • Reactivate Call Forwarding with a new phone number.


Activate Call Forwarding (All Calls)

  1. Open your phone dial pad

  2. Dial: *21* + 10 digit number + #

  3. Press Call

  4. Wait for the confirmation tone or message

Example: *21*16475551234#


Deactivate Call Forwarding (All Calls)

  1. Open your phone dial pad

  2. Dial: ##21#

  3. Press Call

  4. Wait for confirmation


Conditional Call Forwarding

Freedom Mobile supports forwarding based on call condition (busy, no answer, unreachable). The steps are similar but use different codes.


Forward When Busy

  1. Open your phone dial pad

  2. Dial: *67* + 10 digit number + #

  3. Press Call

  4. Wait for confirmation


Example: *67*16475551234#


To deactivate:

  1. Dial: ##67#

  2. Press Call


Forward When No Answer

  1. Open your phone dial pad

  2. Dial: *61* + 10 digit number + #

  3. Press Call

  4. Wait for confirmation


Example: *61*16475551234#


To deactivate:

  1. Dial: ##61#

  2. Press Call


Forward When Unreachable

  1. Open your phone dial pad

  2. Dial: *62* + 10 digit number + #

  3. Press Call

  4. Wait for confirmation


Example: *62*16475551234#

To deactivate:

  1. Dial: ##62#

  2. Press Call


If you're still having issues, don't hesitate to contact us under info@simplefly.ai or our phone number, 1-888-355-7392.


Support Links

If you need additional help setting up or managing call forwarding, Rogers provides step-by-step guides here:

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