Phone Forwarding
Rogers Telephony: How to forward my calls to my Simplefly.ai Agent?
Learn how to set up and manage Call Forwarding on your Rogers mobile device. This step-by-step guide covers all forwarding types (unconditional, busy, no reply, and unreachable) along with the codes you need to activate, deactivate, and cancel each setting.
Use Call Forwarding
The following steps explain how to use the Call Forwarding feature on your mobile device, from Rogers.
Important Notes:
Conditional forwarding will not work when voicemail is activated.
Always use the full 10 digit number
You can also manage forwarding inside the MyRogers app or online portal
Change Settings
To change the existing or the active number of Call Forwarding:
Cancel the existing Call Forwarding.
Reactivate Call Forwarding with a new phone number.
Call Forwarding Types
Unconditional
Incoming calls are immediately forwarded to the destination number.
Action | Codes |
|---|---|
Activate | *21* (10 digit phone number) # Send |
Temporarily Deactivate | #21# Send |
Reactivate | *21# Send |
Cancel | ##21# Send |
Status | *#21# Send |
If Number is Busy (Conditional)
Incoming calls are forwarded to the destination number only if your phone is busy.
Action | Codes |
|---|---|
Activate | *67*(10 digit phone number) #Send |
Temporarily Deactivate | #67# Send |
Reactivate | *67# Send |
Cancel | ##67# Send |
Status | *#67# Send |
If There Is No Reply
Incoming calls are forwarded to the destination number only if the call is not answered.
Action | Codes |
|---|---|
Activate | *61*(10 digit phone number)# Send |
Temporarily Deactivate | #61# Send |
Reactivate | *61# Send |
Cancel | ##61# Send |
Status | *#61# Send |
If the Customer is Not Reachable
Incoming calls are forwarded to the destination number when your phone is turned off or not receiving the network's signals.
Action | Codes |
|---|---|
Activate | *62*(10 digit phone number)# Send |
Temporarily Deactivate | #62# Send |
Reactivate | *62# Send |
Cancel | ##62# Send |
Status | *#62# Send |
If you're still having issues, don't hesitate to contact us under info@simplefly.ai or our phone number, 1-888-355-7392.
Support Links
If you need additional help setting up or managing call forwarding, Rogers provides step-by-step guides here:
Let Chloe handle it!
While you're with customers, on a job site, or after hours, your competitors are answering your calls. Chloe answers every call, books appointments, and captures leads on auto-pilot.